The Homeless Encampment Action Response Team (HEART) is comprised of two Officers who assist Pomona Public Works Professionals who respond to various locations within the City of Pomona affected by illegal encampments and reoccurring homeless issues.

The HEART program operates seven days a week. Additionally, there are eight Pomona Police Officers, one from each patrol squad, who are Homeless Liaisons and act as an extension of the HEART Team to ensure the City of Pomona receives around the clock coverage.

Common Questions

How do I request the HEART Team to respond to my location?

 
The best way to request the HEART Team is by sending an email to qualitylife@pomonaca.gov. The entire HEART Team monitors this email account and requests are usually handled the same day or next day. Please be as specific as you can as to exactly where the encampment is located and a general description of the items if possible. If you do not have, access to email you can leave a message at 909-620-2328.

Will the HEART Team remove an encampment from my private property?

 
Generally, the HEART Team will only remove encampments from public property. There are exceptions such as when a homeless individual is arrested on private property or when the encampment may be deemed a fire hazard.

Will the HEART team clean up human waste left in a public location?

 
The HEART Team does not clean up public waste as it is deemed a biohazard. Any requests to clean up human waste should be made to the City of Pomona Solid Waste division at 909-620-2399.

How do I discourage the homeless from building an encampment or returning to my private property?

 
Keep trees, shrubs and bushes trimmed back, trash enclosures locked and the area illuminated. You can also file a trespass authorization with the Pomona Police Department by contacted the front desk during business hours.